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Budget airlines are known for charging passengers fees for various services, sometimes without prior notice. Despite their well-earned reputation, two of the biggest low-cost airlines in the U.S. are doing away with nearly all the fees for changing or canceling a flight.
In a recent development, Frontier Airlines introduced a comprehensive range of fare classes in late May. These include primary, economy, premium, and business, offering unique services and pricing. Notably, all classes, except for the basic one, will now come with the added benefit of no change or cancellation fees, a significant departure from the airline’s previous policy.
Under the new policy, passengers will no longer be charged a fee for changing their flight. However, the airline will require passengers to pay the difference in airfare. This condition should be considered when contemplating a change. With flight cancellations, Frontier Airlines will issue a future trip credit, providing a flexible option for passengers.
“Today marks the beginning of a new era for Frontier — one with transparency in our prices, no change fees, and the lowest total price,” Frontier’s CEO, Biffle, said in a statement. “This is ‘The New Frontier,’ and we are committed to offering more than the lowest fares — we deliver the best price for all the options you want and the customer support you need when you need it.”
Spirit Airlines, Frontier’s biggest competitor, announced its fee changes soon after. Now, passengers flying with this low-cost carrier can modify and cancel flights without any extra cost other than the airfare difference when applicable. Unlike Frontier, all Spirit fliers will benefit from the change.
“As we have said, Spirit has been evaluating changes to our product and strategy that will help us better compete, elevate the guest experience, and return to profitability,” the airline shared in a statement. “This new policy is among the best in the industry because it applies to every guest. We have many other enhancements in the works and look forward to sharing more soon.”
With the Department of Transportation cracking down on airline “junk fees” and the lack of transparency surrounding them, it’s no surprise that these airlines are acting now.
Jessica is a freelance journalist on a quest to see and experience everything our gorgeous planet offers and share her experiences with her fellow travelers. Jessica has written for several world-class Travel Magazines.
