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It was a significant day for U.S. travelers when the government announced a new rule requiring airlines to compensate passengers with cash in the event of prolonged flight delays.
Now, with a new federal rollback of that regulation, travelers are urged to stay informed and prepared for potential changes in their travel experiences. Staying proactive and informed is key in navigating these changes.
The original rule, introduced by the Biden administration in 2023, required airlines to compensate passengers when delays or cancellations were deemed “controllable” — issues such as crew shortages, scheduling problems, or mechanical issues. It was a significant win for consumers, modeled in part after the European Union’s strict passenger-protection standards.
New rules for airline passengers and delayed flights.
Now, under the current Trump administration, that regulation is being reversed. While airlines will still need to provide refunds for cancellations and “significant” schedule changes, they won’t be federally obligated to pay out-of-pocket compensation for delays.
Each airline will also determine what constitutes a “significant” schedule change, rather than enforcing a single, consistent standard across the industry.
The Department of Transportation will still expect airlines to clearly disclose their policies on meals, hotel vouchers, or rebooking assistance, but actual cash compensation is off the table.
It’s important to note that this rollback could lead to an increase in ticket prices, as airlines may need to cover the costs of these compensations through other means. This is a factor that travelers should consider when planning their trips.
Former Transportation Secretary Pete Buttigieg, who spearheaded the original rule, chimed in on the discussion, pointing out that Sean Duffy, a retired airline lobbyist, now leads the DOT. President Trump “put an airline lobbyist in charge of the Department of Transportation. So, no, this is not a surprise,” Buttigieg stated on X.
So what can you do if your flight is delayed?
First and foremost, it’s crucial to know your rights as a traveler. You’re still entitled to a refund if your flight is canceled. Secondly, familiarize yourself with your airline’s individual policies. Many carriers still offer vouchers or hotel accommodations voluntarily.
Thirdly, consider travel insurance or a credit card with strong trip-delay coverage, which can help cover meals and lodging. Lastly, document everything. Keeping receipts and noting delay times can strengthen any claims you make with your airline or insurer, giving you a sense of control and empowerment in uncertain situations.
Jessica is a freelance journalist on a quest to see and experience everything our gorgeous planet offers and share her experiences with her fellow travelers. Jessica has written for several world-class Travel Magazines.
