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Southwest Airlines introduces structured seating and revised policies, aiming to enhance safety and comfort while balancing passenger needs.
Southwest Airlines has introduced major policy changes over the past 50 years, ending two practices the carrier has long been known for: open seating and a free extra seat option for customers of size.
These changes mark a significant shift from its traditional open seating model to a more structured assigned seating system, aligning Southwest with other major airlines and impacting how passengers plan their trips.
The updates, which took effect on Jan. 27, 2026, aim to improve clarity and consistency in the airline’s policies, helping travelers feel more informed and confident in their choices.
Under the new assigned seating system, passengers now select their seats during the booking process, with the option to pay more for extra legroom or preferred seating. Passengers who purchase the airline’s “Basic” fare will not choose a seat in advance and instead will receive one at check-in. Southwest is also rolling out a group-based boarding process across all flights as part of the shift.
Southwest has also revised its rules for “customers of size.” Under the new policy, those who cannot comfortably fit within a single seat’s armrests or who may take up space in an adjacent seat must buy an extra seat ahead of their trip.
The airline has published information outlining seat widths.” The goal of Southwest is to ensure the comfort and safety of all passengers while respecting individual needs.
Southwest also emphasizes that travelers who arrive at the airport without purchasing an extra seat but are determined to need one will be required to buy an additional seat at the airport.
If no adjacent seats remain, an agent will rebook on a different flight.
The airline adds that “Southwest may determine, in its sole discretion, that an additional seat is necessary for safety,” including after boarding.
These updates follow Southwest’s May 2025 decision to end its long-standing “Bags Fly Free” policy, which previously included two complimentary checked bags for all passengers.
Many Southwest customers have expressed concerns on social media about the recent policy shifts, highlighting the importance of ongoing dialogue and understanding as the airline evolves.
Jessica is a freelance journalist on a quest to see and experience everything our gorgeous planet offers and share her experiences with her fellow travelers. Jessica has written for several world-class Travel Magazines.
